Privacy Policy

Overview

WonderPass ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our service.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and payment information
• Profile Information: Children's names and ages (for booking purposes)
• Booking Information: Venue selections, booking dates and times, pass codes
• Payment Information: Processed securely through Stripe (we do not store full credit card details)
• Usage Data: How you interact with our service, including pages visited and features used

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your bookings and payments
• Send you booking confirmations and service updates
• Communicate with you about your account or our services
• Prevent fraud and enhance security
• Comply with legal obligations

Information Sharing

We share your information only in the following circumstances:

• With Venue Partners: When you make a booking, we share necessary information (name, booking details) with the venue
• With Service Providers: Payment processing (Stripe), hosting (Firebase/Google Cloud), email services
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize us to share information

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Export your data in a portable format
• Withdraw consent for marketing communications

Data Retention

We retain your personal information for as long as your account is active and as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our service is intended for use by parents and guardians to book activities for children. We do not knowingly collect personal information directly from children under 13 without parental consent.

Cookies and Tracking

We use cookies and similar tracking technologies to provide functionality, analyze usage, and improve our services. You can control cookie preferences through your browser settings. See our Cookie Policy for details.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

Applicable Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and Australian Privacy Principles. For users in other jurisdictions, additional protections may apply under local law (GDPR, CCPA, etc.).